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Frequently Asked Questions
Why hasn't my withdrawal been processed yet?
Withdrawals are processed within 1–2 business days. If it's been over 2 business days, please email payments@grindpoint.ng with your withdrawal details. Ensure you submitted the request on a business day and that your account details were correct.
A task reward wasn't added to my wallet. What do I do?
Task rewards are credited instantly upon completion. If yours wasn't credited, try refreshing your dashboard. If the issue persists, email support with the task name and completion time. Claims must be made within 7 days of the task date.
My referral bonus wasn't credited. Why?
Referral bonuses are credited when the referred person registers using your link. The link must include your unique ?ref=YOUR_ID parameter. If someone registered but forgot to use your link, unfortunately the bonus cannot be manually applied.
Can I change my registered email address?
Your email address is tied to your authentication account and cannot be changed through the platform settings. If you urgently need to change your email, contact our support team with proof of identity and we will assess on a case-by-case basis.
My account was suspended. How do I appeal?
If you believe your account was suspended in error, email support@grindpoint.ng with the subject line "Account Suspension Appeal." Include your registered email and a clear explanation. We review all appeals within 3–5 business days. Note: accounts suspended for confirmed fraud or multi-accounting are not eligible for appeal.
Is Grindpoint available outside Nigeria?
Grindpoint is currently designed exclusively for Nigerian users. Payouts are in Nigerian Naira to Nigerian bank accounts and mobile wallets only. We plan to expand to other African countries in the future — follow our announcements for updates.